JSM 2004 - Toronto

Abstract #300624

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Activity Number: 404
Type: Contributed
Date/Time: Thursday, August 12, 2004 : 8:30 AM to 10:20 AM
Sponsor: Section on Statistical Computing
Abstract - #300624
Title: University-wide Statistical Computing Support: A Practical Approach
Author(s): John V. Samuel*+ and Takuya Noguchi
Companies: Indiana University and Indiana University
Address: 410 N. Park Ave., Bloomington, IN, 47408,
Keywords: statistical software ; computing ; consulting ; training ; distribution
Abstract:

A system-wide statistical and mathematical computing support program has been in place at Indiana University for approximately 10 years. Consultants with expertise in a variety of statistical and mathematical software packages work with faculty, staff, and students from diverse disciplines, answering questions ranging from very simple to those requiring an extended period of consultation. Regardless of whether the method of contact is phone, electronic, or walk-in, consultants work with the users to help them learn the process as they deal with a particular question, rather than spoon-feeding them the answer. The Stat/Math Center supports over 20 different statistical and mathematical software packages for Windows, Macintosh, and Unix environments for instruction and research. In addition to providing consulting support, the Center distributes statistical and mathematical software packages to the University community at a cost below the discounted educational price through a cost-sharing process. User feedback has consistenly been excellent over the years. Reasons for the program's success and cost savings to the University will be presented.

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Revised March 2004