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Activity Number: 237 - SPEED: Missing Survey Data: Analysis, Imputation, Design, and Prevention
Type: Contributed
Date/Time: Monday, July 30, 2018 : 2:00 PM to 3:50 PM
Sponsor: Survey Research Methods Section
Abstract #330577 Presentation
Title: Exploring Reminder Calls Intended to Increase Interviewer Compliance with Data Collection Protocols
Author(s): Amanda Nagle* and Kevin Tolliver
Companies: U.S. Census Bureau and U.S. Census Bureau
Keywords: CAPI; Interviewer Compliance; Auto Calls; Reminder Calls

Innovation in survey data collection processes may decrease costs or improve data quality. However, in face-to-face surveys, implementing innovative procedures may call for interviewers to follow new or modified protocols, which they may not consistently implement. This research examines whether automated reminder telephone calls encourage interviewers to perform such new instructions. In the Survey of Income and Program Participation (SIPP) 2016 data collection, an experiment was conducted that relied on interviewer compliance with a new protocol. Automated reminder calls were sent to all interviewers in an effort to increase compliance with this protocol because reminder calls are inexpensive compared to other forms of training and supervision. Our analysis suggests a positive relationship between receipt of a reminder call and interviewer compliance. This research discusses our analysis in 2016 and preliminary results from the 2018 experiment to determine how automated telephone reminder calls affect interviewers' compliance with a task essential to implementing an adaptive experimental survey design in the SIPP.

Authors who are presenting talks have a * after their name.

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