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Hello ... Good-Bye. Hang-Ups and Breakoffs by Mode, Topic, and Geography in Oregon
Debbie Krug Mangipudi
ICF
Samantha McCoy
Oregon Criminal Justice Commission
Kelly Officer
Oregon Criminal Justice Commission
Ken Sanshagrin
Oregon Criminal Justice Commission
Michael Weinerman
Oregon Criminal Justice Commission
Zoe Padgett
ICF
Melinda Scott
ICF
Matt Jans
ICF
Robynne Locke
ICF
Stephen Haas
ICF
John Boyle
ICF
Randy ZuWallack
ICF
Lizzie Remrey
ICF
Heather Driscoll
ICF
Siobhan McAlister
Oregon Criminal Justice Commission
Breakoffs occur when the respondent abandons the questionnaire before reaching the end. This paper addresses the following questions: 1) Do breakoffs differ between phone and web modes, 2) do specific topics, questions, or screens lead to more hang-ups and breakoffs than others, and 3) do breakoffs vary by respondent geographic and demographic characteristics of where they live? Data came from the Oregon Crime Victimization Survey (OCVS), which used dual-frame random-digit-dial (RDD) and address-based samples (ABS). The questionnaire included these sections: 1) eligibility screening, 2) consent, 3) non-crime, 4) core demographics, 5) index crimes, 6) non-index crimes, 7) crime follow-up, and 8) additional demographics. We compared breakoff percentages by instrument section and geographic stratum. Exploratory results suggest breakoffs and hang-ups among respondents who began the instrument were three times higher by web than by phone; however, once reaching consent, breakoffs per question occurred by web about half as by phone. Phone respondents broke off more at consent while web respondents broke off more at crime follow-up. Overall breakoffs varied significantly across region.