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188 – Nonparametric Methods for Big Data

Habits and Behaviors of Students at Lunch and Factors Affecting Student's Satisfaction for the Canteen Service: The Case of University of Ferrara

Sponsor: Section on Nonparametric Statistics
Keywords: Customer Satisfaction, ANOVA, University Evaluation, Quality of Services

Stefano Bonnini

University of Ferrara

In 2012 a survey on the quality of life of students of University of Ferrara inspired to Eurostudent was performed by the Center for Modeling, Computation and Simulation (CMCS) of this University. The questionnaire was designed according to a division into several sections related to different aspects considered crucial for an exhaustive knowledge of students' behaviors and habits.
The present paper focus on habits and behaviors of students at lunch, their level of use and satisfaction for some aspects of the canteen service of the University. Some descriptive statistics and an inferential analysis aimed at identifying the main factors affecting the students' satisfaction for the canteen service through the application of the ANOVA method are considered.

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