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416 – Contributed Oral Poster Presentations: Business and Economic Statistics Section

Investigations Using the Weibull Analysis for Predictability of Failure in the Service Industry

Sponsor: Business and Economic Statistics Section
Keywords: Inter-arrival Time, Cumulative Distribution Function (CDF)

Michael Anderson

There is significant literature on the Weibull Distribution's common use as a time-to-failure model in manufacturing. This paper will investigate whether a Weibull analysis can be applied when considering inter-arrival time for customers in the service sector. Inter-arrival time will be defined as the time (in days) between a customer's services at an establishment.

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