Abstract:
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Push-to-web survey protocols, which encourage respondents that are contacted with non-web modes to respond to a survey using a web survey instrument, are common in surveys with multiple modes. These protocols can save costs, improve data quality, and potentially reduce non-response bias. The Commercial Buildings Energy Consumption Survey (CBECS) implemented a multi-mode design for the first time in the 2018 cycle with a combination of web and computer-assisted personal interviewing (CAPI) for data collection. As an adaptive design strategy, a subset of the 2018 sampled buildings was selected for a push-to-web protocol. The protocol included a series of eight standardized contacts that used email, text, mail, and an interviewer visit in the final contact. In this presentation we analyze data about the push-to-web buildings, looking at response rates and contact level paradata to identify if the protocol was successful, and if the protocol reduced the number of in-person contacts. We use the results to make recommendations for the next CBECS.
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