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Abstract:
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This lecture describes a statistical research journey over the last 25 years that is interwoven DNA-like with a series of encounters with some of the great names in the development of improved management practices since the Second World War. The research journey - which still continues - relates to developing a systematic statistical approach to problems of performance measurement, and touches on such seemingly disparate issues as Board reporting, measuring and monitoring safety culture, rating the research quality of university departments, strategic planning, and the efficient and effective delivery of government programs.The great names - names of people whose work has transformed whole industries and countries, and some of whom will be familiar and some not - include William Cleveland, W Edwards Deming, Ray Kordupleski, Richard Normann, Homer Sarasohn, Myron Tribus, Yoshikazu Tsuda and Norbert Vogel.
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