Abstract Details
Activity Number:
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597
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Type:
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Contributed
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Date/Time:
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Wednesday, August 7, 2013 : 2:00 PM to 3:50 PM
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Sponsor:
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Section on Nonparametric Statistics
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Abstract - #309544 |
Title:
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Habits and behaviors of students at lunch and factors affecting student's satisfaction for the canteen service: the case of University of Ferrara
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Author(s):
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Stefano Bonnini*+
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Companies:
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University of Ferrara
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Keywords:
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Customer satisfaction ;
ANOVA ;
University evaluation ;
Quality of services
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Abstract:
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In 2012 a survey on the quality of life of students of University of Ferrara inspired to Eurostudent was performed by the Center for Modeling, Computation and Simulation (CMCS) of this University. The questionnaire was designed according to a division into several sections related to different aspects considered crucial for an exhaustive knowledge of students' behaviors and habits.
The present paper focus on habits and behaviors of students at lunch, their level of use and satisfaction for some aspects of the canteen service of the University. Some descriptive statistics and an inferential analysis aimed at identifying the main factors affecting the students' satisfaction for the canteen service through the application of the ANOVA method are considered.
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Authors who are presenting talks have a * after their name.
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