JSM 2013 Home
Online Program Home
My Program

Abstract Details

Activity Number: 597
Type: Contributed
Date/Time: Wednesday, August 7, 2013 : 2:00 PM to 3:50 PM
Sponsor: Section on Nonparametric Statistics
Abstract - #309544
Title: Habits and behaviors of students at lunch and factors affecting student's satisfaction for the canteen service: the case of University of Ferrara
Author(s): Stefano Bonnini*+
Companies: University of Ferrara
Keywords: Customer satisfaction ; ANOVA ; University evaluation ; Quality of services
Abstract:

In 2012 a survey on the quality of life of students of University of Ferrara inspired to Eurostudent was performed by the Center for Modeling, Computation and Simulation (CMCS) of this University. The questionnaire was designed according to a division into several sections related to different aspects considered crucial for an exhaustive knowledge of students' behaviors and habits.

The present paper focus on habits and behaviors of students at lunch, their level of use and satisfaction for some aspects of the canteen service of the University. Some descriptive statistics and an inferential analysis aimed at identifying the main factors affecting the students' satisfaction for the canteen service through the application of the ANOVA method are considered.


Authors who are presenting talks have a * after their name.

Back to the full JSM 2013 program




2013 JSM Online Program Home

For information, contact jsm@amstat.org or phone (888) 231-3473.

If you have questions about the Continuing Education program, please contact the Education Department.

The views expressed here are those of the individual authors and not necessarily those of the JSM sponsors, their officers, or their staff.

ASA Meetings Department  •  732 North Washington Street, Alexandria, VA 22314  •  (703) 684-1221  •  meetings@amstat.org
Copyright © American Statistical Association.