The views expressed here are those of the individual authors and not necessarily those of the JSM sponsors, their officers, or their staff.
Online Program Home
Abstract Details
|
Activity Number:
|
148
|
|
Type:
|
Invited
|
|
Date/Time:
|
Monday, July 30, 2012 : 10:30 AM to 12:20 PM
|
|
Sponsor:
|
Section on Statistical Consulting
|
| Abstract - #303822 |
|
Title:
|
Avoiding Misunderstandings and Rework in Remote Consulting
|
|
Author(s):
|
Mary Batcher*+
|
|
Companies:
|
Ernst & Young
|
|
Address:
|
1101 New York Avenue, NW, Washington , DC, 20005,
|
|
Keywords:
|
consulting ;
communication
|
|
Abstract:
|
With communication tools that allow us to use virtual meetings, to have telephone meetings almost anywhere, and to send information easily through email or, at worst, overnight delivery, the world of statistical consulting has changed. Increasingly we are contracting, performing work, and delivering analyses and reports without ever meeting with our clients face to face. It is easy to miss subtle cues that our clients do not understand what we are telling them or that we might have misunderstood some important aspect of the work. Misunderstanding can lead to rework, delay, and an unhappy relationship. Strategies and tools based on years of remote consulting experience and lots of misunderstandings are described.
|
The address information is for the authors that have a + after their name.
Authors who are presenting talks have a * after their name.
Back to the full JSM 2012 program
|
2012 JSM Online Program Home
For information, contact jsm@amstat.org or phone (888) 231-3473.
If you have questions about the Continuing Education program, please contact the Education Department.