JSM 2011 Online Program

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Abstract Details

Activity Number: 529
Type: Contributed
Date/Time: Wednesday, August 3, 2011 : 10:30 AM to 12:20 PM
Sponsor: Social Statistics Section
Abstract - #302444
Title: Estimating the Benefits of the HOME Line Tenant Hotline
Author(s): Craig A. Rolling*+
Companies: University of Minnesota
Address: 313 Ford Hall, Minneapolis, MN, 55455,
Keywords: sampling ; nonprofit ; housing
Abstract:

HOME Line, a nonprofit Minnesota tenant advocacy organization, has operated a free tenant hotline since 1992. All incoming calls are logged in a database, and HOME Line follows up with a sample of those calls to learn how the tenant's situation was ultimately resolved. The follow-up calls can be treated as a stratified sample, where the stratification is by the caller's primary issue or problem. We use this sample to compute estimates and standard errors for the total amount of money recovered and the total number of evictions prevented by all callers to the hotline since its inception.


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