JSM 2011 Online Program

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Abstract Details

Activity Number: 358
Type: Contributed
Date/Time: Tuesday, August 2, 2011 : 10:30 AM to 12:20 PM
Sponsor: Section on Quality and Productivity
Abstract - #302099
Title: Website Monitoring and Improvement
Author(s): Roger Longbotham*+ and Ji Chen and Dave DeBarr and Shaojie Deng and Justin Wang
Companies: Microsoft Corporation and Microsoft Corporation and Microsoft Corporation and Microsoft Corporation and Microsoft Corporation
Address: One Microsoft Way, Redmond, WA, 98052,
Keywords: website ; monitoring ; analytics ; experimentation ; metrics ; headline optimization
Abstract:

There are specific statistical issues and methodologies for monitoring and improvement of websites. We will discuss metrics, limitations and pitfalls to ongoing website monitoring and experimentation to improve website performance. The authors have many years of experience with a number of websites and will share best practices and lessons learned. Specific topics include online experimentation principles, feedback analysis and monitoring, visitor segmentation and headline optimization.


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