An Analysis of Mode Effects in Three Mixed-Mode Surveys of Veteran and Military Populations

• Activity Number: 313
• Type: Contributed
• Date/Time: Tuesday, August 5, 2008 : 2:00 PM to 3:50 PM
• Sponsor: Section on Survey Research Methods
• Author(s): Boris Rachev*+ and Michael Yang and Diana Davis and Ronald Szoc
• Companies: ICF International and ICF International and ICF International and ICF International
• Keywords: mixed-mode ; mode effects ; web survey ; mail survey ; response rate

Abstract

Studies on mixed-mode survey designs and mode effects so far have produced mixed findings. Such findings have not been analyzed in the context of special populations such as US veterans. This paper aims to contribute to the literature by examining the mode effects in three recent surveys of veteran populations administered on paper and online. The three surveys are: the US Army MWR Leisure Needs Survey, Survey of Veteran Satisfaction with the VA Home Loan Guaranty Process, and the 2008 Veterans Burial Benefits Survey. Study results indicate that the mail survey mode is largely preferred over the web, with some variation in mode preference across surveys. The analysis examines survey response rates, respondent profiles and demographics, and studies key statistical estimates for mail and web modes. Chi Square tests, t- tests, and logistical regression were used to compare survey modes.