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Abstract:
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The Energy Information Administration (EIA) has taken several steps to improve its communication with survey respondents. In the past 30 years the energy industry has changed substantially because of deregulation and the restructuring of industry business practices. Even though EIA's business surveys are mandatory, we have had to change our approach to communicating with respondents to maintain our response rates and a high level of data quality. Our efforts have focused largely on pre-survey notifications of survey changes, providing multiple modes of data collection, making our surveys correspond to business record keeping practices, and insuring the confidentiality of sensitive price information. Since many of our largest respondents complete multiple EIA surveys, this paper will also highlight EIA's move toward a common look and feel for its internet data collection systems.
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