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Abstract:
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The Center for Statistical Consultation at the University of Michigan faced with a shortage of space and an increased demand for consulting help uses a remote consulting package, CENTRA, to help. With unknown demand, we began to roll this option out. The package allows access to computers in both our location and the client's, white board, voice, and a facial image. Constraints had to be imposed on the clients who would want access because 50% of our clients are graduate students, and researchers would prefer access that does not involve parking! The limitations of the interaction and the advantages will be described. Cost is an issue but with an institution with shared access and a teaching option many others have come together to make this a possibility. Other software options will also be discussed.
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