|
Abstract:
|
The last three decades have seen significant advances in product and service quality through the use of statistical methods. It is now relatively routine to use statistical techniques in product design and development, optimization and control of manufacturing processes, supply chain management, and nonmanufacturing and service industries. Industrial statistics has emerged as an important branch of statistical science that focuses on this application environment. Yet, as applications of statistics in business and industry have expanded, the need for a broader roadmap to achieve organizational excellence has grown. Implementing such a roadmap involves many challenges, some technical and others managerial and organizational. This presentation focuses on a framework for achieving enterprise excellence and identifies potential approaches to implementation.
|
