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Activity Number: 456
Type: Topic Contributed
Date/Time: Wednesday, August 9, 2006 : 2:00 PM to 3:50 PM
Sponsor: Section on Government Statistics
Abstract - #305833
Title: Performance Measures within the Statistics of Income Division
Author(s): Kevin Cecco*+
Companies: Internal Revenue Service
Address: P.O. Box 2608, Statistics of Income Division, Washington, DC, 20013,
Keywords: performance ; measurement
Abstract:

Developing performance measures continues to play an important role for many of the federal statistical agencies. The Statistics of Income (SOI) Division, within the Internal Revenue Service, relies on 12 performance measures for evaluating how well data and services are provided to customers. The performance measures were developed based on commitments to customer satisfaction, employee satisfaction, and business results. As a critical source of valuable information, these performance measures allow SOI to tailor its services and data dissemination efforts more effectively. This paper provides a perspective of the critical need of performance measures in federal statistical agencies, offers basic guidelines for constructing performance measures, and highlights results over the past three years associated with SOI's current performance measures.

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