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Abstract:
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Statistical practice is a complex system, including teaching, research, consulting, and administration. At the heart of statistical practice is encounter-a purposeful meeting of a statistician with another person: colleague, student, client, supervisor, or member of staff. An encounter is a process consisting of five steps: preparing, beginning, working, ending, and reviewing. There is variation in this process as not all encounters are effective. To understand this variation and systematically reduce the number of ineffective encounters, gather primary data on the event by videotaping it. Analyze the data by using three lenses (interpersonal, intrapersonal, and technical) to identify and address barriers to effective encounters. I will give you an opportunity to learn how to apply this process to one of your current tough problems by using one of my videotapes of an actual consultation.
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