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Abstract:
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Business improvement methodology, in which Deming played a leadership role, has been evolving for 100 years. Today, there is a number of effective improvement methods available, including Six Sigma, Lean Manufacturing, Baldrige Assessments, and ISO 9000. These options often result in nonproductive discussion about which improvement approach to use. But the prudent person uses all approaches, selecting the right tools for the problem at hand. To implement such a philosophy, one needs a holistic approach that integrates the useful tools from all approaches into a common methodology. Setting today's needs in the context of Deming's work, this talk will present an overview of a holistic approach, discuss methodology and several examples, and address the critical role of the statistician in improvement initiatives.
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