JSM 2005 - Toronto

Abstract #304761

This is the preliminary program for the 2005 Joint Statistical Meetings in Minneapolis, Minnesota. Currently included in this program is the "technical" program, schedule of invited, topic contributed, regular contributed and poster sessions; Continuing Education courses (August 7-10, 2005); and Committee and Business Meetings. This on-line program will be updated frequently to reflect the most current revisions.

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Legend: = Applied Session, = Theme Session, = Presenter
Activity Number: 52
Type: Topic Contributed
Date/Time: Sunday, August 7, 2005 : 4:00 PM to 5:50 PM
Sponsor: Section on Statistical Consulting
Abstract - #304761
Title: An Example of a Consulting Center Program Assessment
Author(s): K. B. Boomer*+ and Andrea M. Piccinin
Companies: The Pennsylvania State University and The Pennsylvania State University
Address: 323 Thomas Building, University Park, PA, 16802, United States
Keywords: self-assessment ; customer satisfaction
Abstract:

The Statistical Consulting Center at Penn State University offers consulting services to clients at Penn State as well as to a few external clients. Our three-tiered mission is to provide high-quality statistical input for excellence in research projects, to train our statistics students to effectively interact with investigators from other fields, and to encourage collaboration between statisticians and investigators. It is from these three pillars that we evaluate our efficacy. The easiest dimension to measure is short-term consumer satisfaction, while more abstract dimensions include assessing the value of our services. In 1990 and again in 2005, we administered a survey to our clients to assess the performance and importance of our services and to solicit their suggestions regarding funding for our services. For these studies, we include clients who have visited the center during the previous three years. We compare and contrast this type of self-assessment to the brief feedback forms we ask each client to complete at the conclusion of each consultation.

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Revised March 2005