JSM 2005 - Toronto

Abstract #303530

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Legend: = Applied Session, = Theme Session, = Presenter
Activity Number: 438
Type: Topic Contributed
Date/Time: Wednesday, August 10, 2005 : 2:00 PM to 3:50 PM
Sponsor: Section on Quality and Productivity
Abstract - #303530
Title: Internal Quality Audits at the Portuguese National Statistical Institute
Author(s): Maria João Zilhão*+
Companies: Instituto Nacional de Estatística
Address: Av Antonio Jose de Almeida 1, Lisbon, 1000-043, Portugal
Keywords: Quality Audits ; Checklist ; Quality Assurance ; Minimum Documentation ; Procedures
Abstract:

Since 2000, the Portuguese National Statistical Institute has had in practice internal quality audits, focused on the statistical process as an evaluation tool of its Quality Management System. The reference of these audits is the Statistical Production Procedures Handbook. However, the whole process of internal quality audits was organized taking into account the International Standards---ISO Norm. The aim of these audits is to verify if statisticians are working according to the procedures settled upon by the organization for this process and to improve the process description. Therefore, the audits work as a tool for continuous quality improvement rather then inspection. According to the above-mentioned norms, an internal procedure was settled on for the internal quality audits process, which comprises support documentation for the execution of quality audits. Apart from this procedure, documentation to help the auditors do their work also was provided---mainly checklists based on the procedures. The audit is based on observation of evidence and minimum documentation every project leader has to organize for its "survey."

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Revised March 2005