JSM 2004 - Toronto

Abstract #301685

This is the preliminary program for the 2004 Joint Statistical Meetings in Toronto, Canada. Currently included in this program is the "technical" program, schedule of invited, topic contributed, regular contributed and poster sessions; Continuing Education courses (August 7-10, 2004); and Committee and Business Meetings. This on-line program will be updated frequently to reflect the most current revisions.

To View the Program:
You may choose to view all activities of the program or just parts of it at any one time. All activities are arranged by date and time.

The views expressed here are those of the individual authors
and not necessarily those of the ASA or its board, officers, or staff.

Back to main JSM 2004 Program page
Activity Number: 195
Type: Contributed
Date/Time: Tuesday, August 10, 2004 : 8:30 AM to 10:20 AM
Sponsor: Section on Survey Research Methods
Abstract - #301685
Title: Monitoring, Experience, and CATI Interviewer Performance in the American Community Survey
Author(s): Bryan D. Garrett*+ and Andre L. Williams
Companies: U.S. Census Bureau and U.S. Census Bureau
Address: 4700 Silver Hill Rd., STOP 9200, Washington, DC, 20233-9200,
Keywords: feedback ; quality control
Abstract:

The American Community Survey (ACS) collects important socioeconomic data continuously in three month cycles. ACS mails out questionnaires during month one, then follows nonrespondents with computer-assisted telephone interviewing (CATI) in the second month and personal interviewing in the third month. Quality control for CATI is performed by monitoring interviewers, and providing them with regular feedback on their performance. Interviewers do not know exactly when and how often they are monitored. Over time, the interviewer gains experience and becomes more consistent in performance. Coaches rate the monitored interview session and store records in electronic files. This paper examines distributions of measures of interviewer experience and interview performance for the 2001 and 2002 ACS and examines changes in interview performance between 2001 and 2002.

  • The address information is for the authors that have a + after their name.
  • Authors who are presenting talks have a * after their name.

Back to the full JSM 2004 program

JSM 2004 For information, contact jsm@amstat.org or phone (888) 231-3473. If you have questions about the Continuing Education program, please contact the Education Department.
Revised March 2004