JSM 2004 - Toronto

Abstract #301602

This is the preliminary program for the 2004 Joint Statistical Meetings in Toronto, Canada. Currently included in this program is the "technical" program, schedule of invited, topic contributed, regular contributed and poster sessions; Continuing Education courses (August 7-10, 2004); and Committee and Business Meetings. This on-line program will be updated frequently to reflect the most current revisions.

To View the Program:
You may choose to view all activities of the program or just parts of it at any one time. All activities are arranged by date and time.

The views expressed here are those of the individual authors
and not necessarily those of the ASA or its board, officers, or staff.

Back to main JSM 2004 Program page
Activity Number: 10
Type: Topic Contributed
Date/Time: Sunday, August 8, 2004 : 2:00 PM to 3:50 PM
Sponsor: Section on Government Statistics
Abstract - #301602
Title: Customer Satisfaction Initiatives within the Statistics of Income of the Internal Revenue Service
Author(s): Kevin Cecco*+
Companies: Internal Revenue Service
Address: Statistics of Income, Washington, DC, 20013,
Keywords: customer satisfaction ; survey results
Abstract:

Measuring Customer Satisfaction continues to play an important role for many of the Federal Statistical Agencies. The Statistics of Income (SOI) Division of the Internal Revenue Service relies on results from a number of customer satisfaction surveys to assess customer feedback and improve the information and services provided to our customers. SOI has made a commitment to administer satisfaction surveys to our primary customers at the Office of Tax Analysis, the Joint Committee on Taxation, and the Bureau of Economic Analysis, as well as to internal employees and customers within the IRS. As a critical source of valuable information, the surveys allow SOI to tailor data dissemination efforts more effectively. This paper will focus on highlighting and summarizing results from these customer surveys, document the process for collecting this information, and discuss future plans for expanding customer satisfaction initiatives within SOI.

  • The address information is for the authors that have a + after their name.
  • Authors who are presenting talks have a * after their name.

Back to the full JSM 2004 program

JSM 2004 For information, contact jsm@amstat.org or phone (888) 231-3473. If you have questions about the Continuing Education program, please contact the Education Department.
Revised March 2004