JSM 2004 - Toronto

Abstract #301869

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Activity Number: 153
Type: Topic Contributed
Date/Time: Monday, August 9, 2004 : 2:00 PM to 3:50 PM
Sponsor: Section on Quality and Productivity
Abstract - #301869
Title: Enhancing the Impact of Six Sigma
Author(s): Doug Zahn*+ and Heather S. Smith*+ and Roger Hoerl*+ and Dan Boroto*+ and Ron Snee*+
Companies: Florida State University and California Polytechnic State University and General Electric Company and Florida State University and Tunnell Consulting
Address: Statistics, Tallahassee, FL, 32306, Dept. of Statistics, San Luis Obispo, CA, 93407, PO Box 8, Schenectady, NY, 12301, Dept.of Psychology, Tallahassee, FL, 32306, , King of Prussia, PA, 19406,
Keywords: technical ; interpersonal ; relationship ; leadership ; management ; attitude
Abstract:

Six Sigma has produced dramatic results in many organizations. However, even its strongest proponents acknowledge that more results are possible and that we are not reaping all possible results for six sigma implementations. As several authors have noted, six sigma is not all technical tools; it is a blend of technical and interpersonal tools. We will look at ways of enhancing the impact of six sigma by looking at improving the technical and interpersonal aspects of six sigma practice.

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Revised March 2004