Abstract #300450

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JSM 2003 Abstract #300450
Activity Number: 317
Type: Topic Contributed
Date/Time: Wednesday, August 6, 2003 : 8:30 AM to 10:20 AM
Sponsor: Section on Statistical Consulting
Abstract - #300450
Title: Factors Relating to the Degree to which Statistical Consulting Clients Deem their Consulting Experiences to be a Success
Author(s): Harry Dean Johnson*+
Companies: University of Idaho
Address: 510 NW Sunset Dr., Pullman, WA, 99163-3213,
Keywords: client ; statistical consulting ; ordinal ; logistic regression
Abstract:

Statistical consultants play an instrumental role in college and universities. For a consultant to be most effective, however, it is important that he or she is cognizant of the perspectives that clients bring to statistical consulting sessions. This study focuses on statistical consulting sessions from the perspectives of clients. One hundred twenty-nine consulting clients at two land-grant universities were surveyed about their consulting experiences. Using ordinal logistic regression in conjunction with factor analysis, three factors are identified as being related to the degree to which a client judges his or her consulting experience to be a success and these factors include (a) the skills of the consultant as both a statistician and collaborator, (b) the personal qualities of the consultant, and (c) whether or not the client requested the consultant. A discussion of these factors and the methods used to arrive at these factors is provided in this paper. Implications of the results for consultants are also discussed.

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