Abstract #300877

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JSM 2003 Abstract #300877
Activity Number: 340
Type: Contributed
Date/Time: Wednesday, August 6, 2003 : 8:30 AM to 10:20 AM
Sponsor: Section on Government Statistics
Abstract - #300877
Title: Statistical Information Services at IRS: Improving Dissemination of Data and Satisfying the Customer
Author(s): Beth A. Kilss*+ and Dave Jordan
Companies: Statistics of Income, IRS and Statistics of Income, IRS
Address: 500 North Capitol St. NW, Washington, DC, 20221-0001,
Keywords: electronic media ; news releases ; customer satisfaction survey
Abstract:

IRS's Statistics of Income (SOI) Division conducts statistical studies on the operations of the tax laws and publishes annual reports on Corporations, Individuals, the quarterly SOI Bulletin, an annual research report, special periodic reports and compendiums, and the annual IRS Data Book. The IRS web site provides users an easy option for accessing these reports and other SOI data and also serves as a conduit for releasing other IRS information. Periodic news releases to the mainstream media announcing key products raise awareness of the data SOI makes available to the public. SOI's statistical information services (SIS) office, consisting of statisticians and economists, has emphasized top-quality, customer-focused service throughout its 14-year history and strives to provide timely, accurate, and well-documented replies to questions on the availability of SOI data and other statistical services. This paper will provide an overview of SOI efforts to improve data dissemination through its web site, the SIS office, and news releases, as well as how it is using results from a recent survey of SIS customers to identify problem areas and improve customer service.

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