Abstract #300306

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JSM 2003 Abstract #300306
Activity Number: 476
Type: Contributed
Date/Time: Thursday, August 7, 2003 : 10:30 AM to 12:20 PM
Sponsor: Section on Government Statistics
Abstract - #300306
Title: You Can't Fool Mother Nature: Determinents of VA Clinical Training Satisfaction
Author(s): Stephen J. Dienstfrey*+
Companies: Schulman Ronca and Bucuvacas, Inc.
Address: 8403 Colesville Rd., Silver Spring, MD, 20910-6331,
Keywords: Department of Veterans Affairs ; clinial training ; factor analysis ; customer satisfaction
Abstract:

In the fall of 1999, the Office of Academic Affiliations of the Department of Veterans Affairs (VA) Veterans Health Administration began work on the Learners' Perceptions Survey, a systematic effort to create an instrument that would measure the satisfaction of the 80,000 individuals who have a clinical training experience each year at VA medical facilities. This paper traces the history of the development of the instrument from the extensive literature review, through a series of focus groups held with faculty/preceptors and students/trainees in a broad spectrum of heath care fields, to a pilot test at 22 facilities, and the first system-wide administration. Even though the instrument had undergone numerous changes and drafts, a factor analysis of the determinants of satisfaction with clinical training using data from the 2001 survey reproduced the original domains that were developed in the literature review.

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