All Times ET
Program is Subject to Change
The 'Venting' Question: How Open-Ended Comments Can Be Used to Improve Establishment Surveys (307979)*Larry M Vittoriano, Mathematica
Karen A CyBulski, Mathematica
Matt S Potts, Mathematica
Herman A Alvarado, SAMHSA
Keywords: Behavioral health, web comments, behavioral coding analysis, Survey improvement, multi mode
SAMHSA’s surveys on behavioral health facilities (N-SSATS and the N-MHSS) are collected in three different modes: paper, computer-assisted telephone interviews, and web. On the web version of the surveys, towards the end of the instrument there is an open-ended question where respondents can express anything regarding the survey. Although some respondents use the comment box to clarify their responses to the surveys, a majority of respondents take the chance to express their feelings towards the survey. This presentation will show results from behavior coding analysis to describe the most relevant categories of responses to this question. As part of the analysis, the presenters will discuss how these comments drove the implementation of specific strategies to improve the surveys. Some of these improvements include changes to content, formatting, navigation, and specific web survey features.