Abstract:
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In order to save money, yet preserve quality, in the 2020 census, the Census Bureau re-engineered its field operations, focusing first on the Nonresponse Followup Operation. A small team re-designed how we operationalize the Nonresponse Followup operation, from an enhanced control system with data-driven management practices, optimization and routing of enumerators each day, automated training, and a new management structure. In this paper, we will discuss the results of the 2015 Census Test where these new practices were introduced for the first time, efficiency gains, successes and lessons learned from that test.
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