JSM 2011 Online Program

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Abstract Details

Activity Number: 282
Type: Invited
Date/Time: Tuesday, August 2, 2011 : 8:30 AM to 10:20 AM
Sponsor: Section on Quality and Productivity
Abstract - #301930
Title: Quality Issues in Health Care
Author(s): Jason Gillikin*+
Companies: Spectrum Health
Address: 100 Michigan St NE MC 157, Grand Rapids, MI, 49503,
Keywords: hospital ; quality ; productivity ; auditing ; ROI
Abstract:

As part of the Quality Issues in Healthcare session organized by the Section on Quality and Productivity, this discussion -- with a less techncial approach -- will explore the various ways that hospitals can adequately calculate the productivity and accuracy of registration and coding staff, and how these measures ought to link to big-picture metrics like denied claims and claim-edit rejections. We will explore the approaches developed by one Midwestern hospital system to quantify and improve performance when no clear metrics or best practices exist industry-wide.


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