Understanding the Effect of Job Satisfaction Moderated by Job Involvement on Interviewer Turnover

• Activity Number: 314
• Type: Contributed
• Date/Time: Tuesday, August 3, 2010 : 8:30 AM to 10:20 AM
• Sponsor: Section on Survey Research Methods
• Author(s): Ashley Bowers*+ and Rachel A Orlowski and Hyun Jung Lee and Christopher Antoun
• Companies: University of Michigan and University of Michigan and University of Michigan and University of Michigan
• Keywords: survey costs ; interviewer turnover ; job satisfaction ; job involvement

Abstract

High turnover among part-time interviewers is a serious problem for survey organizations with substantial effects on survey costs and data quality. Yet, the determinants of turnover remain largely unstudied (Bowers & Clusen, 2000). Organizational researchers studying full-time employees have consistently found a relationship between job satisfaction and turnover. However, recent research with part-time workers suggests that the path from job satisfaction to turnover may be moderated by job involvement - an employee's level of psychological identification with the job (Martin & Sinclair, 2007). Moreover, job involvement may influence the factors that drive job satisfaction. In this paper, we examine the relationship between job satisfaction determinants, job satisfaction itself, and turnover in light of the moderating role of job involvement in a large survey of telephone interviewers.