JSM Preliminary Online Program
This is the preliminary program for the 2009 Joint Statistical Meetings in Washington, DC.

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Activity Number: 271
Type: Contributed
Date/Time: Tuesday, August 4, 2009 : 8:30 AM to 10:20 AM
Sponsor: Section on Statistical Graphics
Abstract - #305430
Title: Interactive System for the Analysis of Network Flows
Author(s): Lorraine Denby*+ and Wen-Hua Ju and Fei Chen and James Landwehr and Pat Tendick
Companies: Avaya Labs Research and Avaya Labs Research and Avaya Labs Research and Avaya Labs Research and Avaya Labs Research
Address: 233 Mt Airy Rd, Basking Ridge, NJ, 07920,
Keywords: flowgraphs ; linking ; data analysis ; visualization ; improvement
Abstract:

Network data analysis and visualization are becoming more and more important as is the need for interactive systems to analyze such data. In this talk we discuss the design and use of an interactive system to locate problems in a call center. The system allows visualizing paths of calls through the call center using flowgraphs, and the system is designed to also permit drilling into these paths to identify problem spots and areas for improvement. Visualizations and analyses of high level metrics can help guide the user's overall analytical approach.

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Revised September, 2008