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Activity Number:
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205
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Type:
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Contributed
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Date/Time:
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Monday, July 30, 2007 : 2:00 PM to 3:50 PM
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Sponsor:
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Section on Statistical Computing
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| Abstract - #310382 |
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Title:
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Comparison of the Six Sigma and Lean Sigma on the IT Management Processes
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Author(s):
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Genady Grabarnik*+ and Larisa Shwartz
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Companies:
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IBM T.J. Watson Research Center and IBM T.J. Watson Research Center
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Address:
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19 Skyline Dr, Hawthorne, NY, 10583,
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Keywords:
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six sigma ; it process management
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Abstract:
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Managing IT is the practice of overseeing and running a company's information technology (IT) investments and systems. Efficient and cost effective IT management processes are essential for a smooth operation of the enterprises. We apply two approaches: six sigma and lean sigma to some of IT service management processes in order to establish their stability under different type of statistical perturbations.
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