JSM 2004 - Toronto

Abstract #300596

This is the preliminary program for the 2004 Joint Statistical Meetings in Toronto, Canada. Currently included in this program is the "technical" program, schedule of invited, topic contributed, regular contributed and poster sessions; Continuing Education courses (August 7-10, 2004); and Committee and Business Meetings. This on-line program will be updated frequently to reflect the most current revisions.

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Activity Number: 351
Type: Luncheons
Date/Time: Wednesday, August 11, 2004 : 12:30 PM to 1:50 PM
Sponsor: Section on Quality and Productivity
Abstract - #300596
Title: A Mixed Salad: Tips, Issues and Learnings on Applying Six Sigma to Transactional Projects - CANCELLED
Author(s): Michael Cook
Companies: DuPont Company
Address:
Keywords: Six Sigma ; transactional projects ; business processes
Abstract:

Applying Six Sigma to improve the performance of manufacturing processes and product quality is well known. To broaden use and understanding of Six Sigma in other markets, this discussion will focus on applying Six Sigma to business and transactional and service processes. We'll cover items related to teaching and coaching people with transactional projects as well as project execution and useful tools. We'll discuss this in the context of projects for different transactional arenas, such as engineering, construction, purchasing, human resources, facility services, consulting, finance, and the hospitality industry. The goal is to make participants more aware of opportunities on "how" and "where" to apply Six Sigma outside the mainstream of manufacturing.

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Revised March 2004