JSM 2011 Online Program

The views expressed here are those of the individual authors and not necessarily those of the JSM sponsors, their officers, or their staff.

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Keyword Search Criteria: call center returned 3 record(s)

Sunday, 07/31/2011

Forecasting the Evolution of Curves
Sivan Aldor-Noiman, The Wharton School; Robert Stine, University of Pennsylvania; Lawrence Brown, University of Pennsylvania
5:05 PM

Tuesday, 08/02/2011

Data-Driven Workforce Management in Labor-Intensive Service Sytems
Haipeng Shen, The University of North Carolina at Chapel Hill
9:35 AM

Proposed Indicators to Assess Interviewer Performance in CATI Surveys
Francois Laflamme, Statistics Canada
2:05 PM

2011 JSM Online Program Home

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