This is the program for the 2010 Joint Statistical Meetings in Vancouver, British Columbia.
Abstract Details
|
Activity Number:
|
80
|
|
Type:
|
Contributed
|
|
Date/Time:
|
Sunday, August 1, 2010 : 4:00 PM to 5:50 PM
|
|
Sponsor:
|
Section on Statistical Graphics
|
| Abstract - #308983 |
|
Title:
|
Visualizing Call Flow Through Time
|
|
Author(s):
|
Fei Chen*+ and Wen-hua Ju
|
|
Companies:
|
Avaya Labs and Avaya Labs
|
|
Address:
|
233 Mt Airy Rd, Basking Ridge, NJ, 07920, USA
|
|
Keywords:
|
call flow ;
data visualization ;
animation ;
time series
|
|
Abstract:
|
Call flows are practical visualization tools for contact center managers to see the behavior of calls going through their system. Almost always they will also keep track of a set of performance metrics, such as caller opt out rate, over time. In this talk we will discuss a tool we are developing that uses animation to help managers see changes in call flows and how such changes might be correlated with changes in the metrics one is ultimately interested in improving.
|
The address information is for the authors that have a + after their name.
Authors who are presenting talks have a * after their name.
Back to the full JSM 2010 program
|
2010 JSM Online Program Home
For information, contact jsm@amstat.org or phone (888) 231-3473.
If you have questions about the Continuing Education program, please contact the Education Department.